What Should a Hotel Phone System Really Cost?

Flat-rate hotel phone system pricing.
No license fees, no PMS interface charges, no surprise add-ons.
‍
Just reliable hotel communication — handled.

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Simple, Predictable Pricing

You shouldn’t need a spreadsheet to understand your communication costs.

With Think Simplicity, your pricing structure is straightforward:
Green icon of a crossed-out dollar symbol representing no license or PMS interface fees for hotel phone systems

No license or PMS interface fees

Shield with checkmark icon symbolizing predictable flat monthly pricing for hotel communication services

One flat monthly fee

Support agent headset icon illustrating easy hotel phone system installation and 24/7 customer support

24/7 support included

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Hardware and installation included

If something changes, we talk about it first. No hidden add-ons. No unexpected invoices.

What You No Longer Have to Manage

Upgrading isn’t just about technology. It’s about removing complexity.

Upgrading eliminates:

● Third-party PBX maintenance contracts

● Separate PMS integration fees

● On-site technician bills for routine changes

● Large upfront hardware purchases

● Vendor finger-pointing when issues arise

● Chasing vendors for answers

Instead, you get:

✅ One provider

✅ One Bill

✅ One support team

✅ Direct accountibilty

Everything stays under one roof.

Upgrade Without Disrupting Your Hotel

Switching should not feel risky.
‍
Your guests won’t notice the transition.

Your team will notice the difference.

Hotel communication system checklist icon.

1. Tell us about your hotel

We review your current setup and operational needs.

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2. We handle the transition

We configure, test, and plan the cutover around your operations.

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3. Your hotel runs on one unified service

We train your staff and support with your team long after launch.

*Most installations are completed in 2–3 days and planned around your operations.

Trusted by Hoteliers

From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.

I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!

Abdul Husein, Director of IT

Radisson Blu Aqua, IL

I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.

TJ Wallace, Regional Controller

Radisson, UT

Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.

Alissa Kujawski, General Manager

Country Inn & Suites by Radisson, PA

The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry

Melissa Robinson, General Manager

Hampton Inn Deerfield Beach, FL

Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!

Jon Schorr, General Manager

Hilton Garden Inn New York, NY

I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.

Katie Myers, Reservations Manager

The Red Lion Inn Stockbridge, MA

Hotels That Made the Switch

Get Answers

Everything you need to know before replacing a legacy PBX.

Will switching reduce our hotel phone system costs?

Yes. Switching from a legacy PBX to a modern hotel phone system typically reduces total communication costs. Hotels eliminate maintenance contracts, license fees, third-party vendor charges, and surprise service bills by moving to a single-provider model with predictable monthly pricing.

How much does a hotel phone system cost per month?

Hotel phone system pricing depends on room count, integrations, and infrastructure. Most modern hotel phone services use flat monthly pricing instead of large upfront hardware purchases or recurring license fees. A custom quote is required because no two hotel setups are identical.

Will this work with our PMS?

Yes. Modern hotel phone systems integrate directly with major PMS platforms. Integration maintains front desk workflows, caller ID functionality, wake-up calls, and room status features without requiring separate interface contracts.

How long does it take to switch from a PBX system?

Most hotel phone system transitions take 2–3 days. The cutover is scheduled around hotel operations to prevent downtime or guest disruption, and the system is configured before launch to ensure a smooth transition.

Will this replace my current PBX system completely?

Yes. A modern hotel phone system replaces traditional PBX hardware and maintenance contracts. Call routing, voicemail, wake-up calls, front desk operations, and guest room phones remain fully functional without relying on aging on-site PBX equipment.

Who owns our hotel phone numbers and caller ID?

Your hotel retains ownership of its phone numbers and caller ID. A centralized provider manages routing and configuration, which reduces spoofing risk and prevents confusion caused by multiple telecom vendors controlling different parts of the call path.

Are cloud-based hotel phone systems secure?

Cloud-based hotel phone systems are secure when one provider controls the full call path. Managing numbers, routing, integrations, and support under one provider reduces exposure created by fragmented multi-vendor telecom setups.

Is hosted PBX the same as cloud PBX for hotels?

No. Hosted PBX and cloud PBX are not always the same for hotels. Many hosted systems still rely on legacy infrastructure or multiple vendors, while true cloud-based hotel phone systems centralize ownership, updates, and support under one provider.

What replaces a traditional hotel PBX?

A cloud-based hotel phone system replaces traditional PBX hardware. Instead of maintaining on-site equipment, hotels move to a service model that includes hardware, integrations, support, and updates under a predictable monthly structure.

Do hotel phone systems require staff apps?

No. Most hotel phone systems do not require staff apps. Front desk teams continue using desk phones and existing workflows, avoiding the training and security risks often associated with app-based communication platforms.

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