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Replace obsolete PBXs with modern communications
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
Phone System
Clear hotel phone service
We replace legacy PBX with a fully managed cloud phone service built for hotels. We own the system, numbers, and support.
Learn how it works
Security and Identity
Protect your hotel’s identity
We own and manage your phone numbers, caller ID, and call routing. That reduces spoofing risk and keeps guest
communication trusted.
Learn how we protect hotel identity
SMS, MMS, Chat with Ai
One system. One identity
SMS, chat, and AI workflows live inside the same system as your phones. No random texting numbers.
See how guest messaging stays under control
PMS and Integrations
Built to connect
We integrate directly with major PMS platforms and adapt when no native integration exists.
One communication layer, fewer vendors.
See how we integrate with hotel systems
Installation and Support
Responsive hotel support
We handle planning, installation, training, and long-term support.
U.S.-based hospitality specialists — not a call center.
See how switching actually works
Phone numbers and Lines
Carrier services, phones, and hardware
We provide, configure, and support hotel phones and phone lines. No sourcing hardware. No managing carriers. No finger-pointing.
See what’s included
⚠️ Wrong Caller ID or no call history
⚠️ Too many calls, not enough staff
⚠️ Lost Guest calls
⚠️ A second number “just for texting guests”
⚠️ Vendor finger pointing
⚠️ Frequent system reboots
They start as exceptions, then end up as emergencies.
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We've said it before, but it's worth saying again - fully managed. Fully supported. Just for you.
Reliability
Always working. Always answered.
And when issues happen, hospitality-trained support answers — 24/7.
Control & Identity
One verified hotel phone and messaging number.
Caller ID, call history, guest trust, and brand identity —all protected under one system.
Simplicity
One Provider. One Bill. One Call for Help.
No third-party handoffs. No finger-pointing.
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Built for Hotels
Wake-up calls, front desk workflows, emergency routing, PMS integration — handled the right way.
No rip‑and‑replace chaos.
No guessing games.
Switch without downtime — and without surprises.
1. Tell us about your hotel
We review your current setup and operational needs.
2. We handle the transition
We configure, test, and plan the cutover around your operations.
3. Your hotel runs on one unified service
We train your staff and support with your team long after launch.
If you’re comparing options, the next step isn’t commitment — it’s getting real answers.
Start with what most hoteliers want to understand first:
What does a hotel phone system really cost?
The real cost of a hotel phone system isn’t just the hardware. This guide explains ongoing fees, hidden expenses, and what changes when hotels move away from legacy PBX.
Cloud-Based PBX vs Hosted PBX – What’s the Difference for Hotels?
“Hosted PBX” and “cloud PBX” aren’t the same thing. This guide explains how they differ, where hidden limitations show up, and what hotels should understand before replacing a legacy system.
What security risks should hotels be watching for?
Hotel communication security goes beyond IT. This article explains emerging risks — including call spoofing and new FCC requirements — and what hotels need to protect their identity and guest trust.
Tell us what’s not working at your hotel.
We’ll help you understand your options — without pressure, sales tactics, or guesswork.
Everything you need to know before replacing a legacy PBX.
Do hotels still need PBX systems?
No. Most hotels are replacing legacy PBX systems with fully managed, cloud-based communication services built specifically for hospitality operations.
What replaces a hotel PBX?
A fully managed hotel communication service that includes phone service, hardware, PMS integration, security, and 24/7 support — all owned and managed by one provider.
Will this replace my current PBX system?
Yes. Think Simplicity handles everything your PBX does — and more — without adding complexity, third-party vendors, or new apps for staff.
Is hosted PBX the same as cloud PBX for hotels?
Not always. Many hosted PBX systems still rely on legacy infrastructure and multiple vendors. A true cloud-based hotel system is fully managed end-to-end under one provider.
Who owns our phone numbers and caller ID?
You do — and we manage them for you. Think Simplicity controls numbers, caller ID, and routing to protect your hotel’s identity and prevent spoofing or guest confusion.
Are cloud-based phone systems secure for hotels?
They are only secure if one provider owns the full call path. Managing numbers, routing, and messaging under one system reduces third-party risk and security gaps.
Do hotel phone systems require apps?
No. Think Simplicity works through phones and existing workflows — not staff apps that create training, adoption, and security issues.
How long does it take to switch systems?
Most hotel transitions take 2–3 days and are planned around operations, with no downtime and no disruption to guests or staff.
Will this work with our PMS?
Yes. We integrate directly with major hotel PMS platforms and can adapt even when no native integration exists.
Will switching reduce costs?
Usually, yes. By eliminating PBX maintenance, third-party vendors, and surprise fees, hotels often reduce total communication costs over time.
Smarter communication.
Less complexity.
Real support.
