FAQs | Hotel Communication Made Simple

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Everything you need to know before upgrading from
your legacy PBX.

Will this do everything my current PBX system does?

How can you promise this is the only phone system I’ll ever need?

Our free lifetime upgrades mean that your Think Simplicity services will adapt to support future communication needs. If holograms become the norm, your system will handle it.

How long does the implementation process take?

2–3 days on average.

How does your communication system help with safety and security?

We’ll discuss potential scenarios and implement the solutions that make the most sense. We can set up hotlines or send out alerts to guests, for example.

Do you go through any third parties for your system?

Nope! We developed our phone system, and we install our phone system.

Can you integrate with my property management system?

Sure can!

Does your system work with analog guest room phones?

Yes. It works with both analog and IP telephones.

Do I have to replace my guest room phones?

No. Neither the guest room nor your public space telephones have to be replaced, but you will get new administrative telephones (which are included in the price).

Will switching to a cloud-based system save us money?

Yes! Hotels that switch to Think Simplicity typically see a reduction of ~20% in their monthly communication expenses. Our cloud-based service eliminates costly PBX maintenance, expensive on-site technicians, and long-distance call charges.

What's included in the monthly cost?

In addition to phone system service, your monthly cost includes our hospitality suite: call accounting, voicemail, hold music, auto-attendant, wake-up calls, PMS integration, all software / firmware updates, 24 / 7 remote technical support and unlimited calling within the US / Canada. Read our guide on hotel phone system costs in 2025.

Real Stories from Hoteliers Who Switched.