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How Much Should a Hotel Phone System Really Cost in 2025?
If your hotel’s phone system is outdated, unreliable, or overpriced, you’re not alone.
With hardware markups, rising tariffs, and hidden integration fees, many hotel operators are asking the same thing: What should we actually be paying for a hotel phone system in 2025?
Let’s break down the costs—and show you how to simplify them.
The Real Cost of a Hotel Phone System
There are two main options: traditional PBX or a cloud-based system.
1. Traditional PBX Systems (Old-School, Onsite)
Here’s what a traditional hotel PBX phone system could really cost your property in 2025.
Total cost? You could be looking at $15,000–$30,000+—before you even dial out
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2. Cloud-Based Phone Systems (Like Think Simplicity)
Now compare that to a cloud-based hotel phone system like Think Simplicity.
Total cost? One flat monthly rate, fully managed.
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Why PBX Costs Keep Rising
If your current vendor has raised prices or added “mystery fees,” you’re not imagining things. These costs often come from:
- Tariff markups on imported PBX equipment
- Licensing fees that grow over time
- Billable tech support for even basic issues
If you’re stuck with an old-school provider, it’s probably costing you more than you think. What starts affordable becomes unpredictable—and that hurts your bottom line.
Why More Hotels Are Switching to Flat-Fee Systems
Flat-Fee Systems Are Changing the Game. More hotels are switching to cloud-based systems for one reason: They simplify everything.
With Think Simplicity, you get:
- All the features of a traditional PBX (voicemail, call accounting, wake-up calls, ect.)
- No license fees
- No PMS interface fees.
- No equipment worries and no surprise bills.
- 24/7 support and fast, simple installs.
And everything is built for hotel teams—not IT departments.
“Switching to Think Simplicity was one of the smoothest transitions I’ve had in my 11 years in the industry. The install was quick, the tech team made everything easy, and support is unbelievably responsive—faster than our Wi-Fi provider! We’ve saved time, reduced stress, and finally have a system that works the way we need.”
— Melissa Robinson, GM, Hampton Inn Deerfield Beach
Hotel Phone System Cost Comparison
Need a side-by-side view? Here’s how Think Simplicity stacks up against traditional PBX phone systems.
So What Should You Be Paying?
That depends on:
- Your hotel’s size
- Whether you’re using analog or VoIP
- Number of admin phones needed
- Whether you want add-ons like SMS or AI.
But one thing’s clear, you shouldn’t be paying for:
- Tariff-vulnerable hardware
- Surprise PMS integration or licensing fees
- Delayed or outsourced support
Want a Clear Quote With No Surprises?
Simplify your hotel phone system—and cut outdated PBX pricing for good.
Looking for a reliable, cloud-based hotel phone system in 2025?
Think Simplicity gives you everything your PBX does—plus 24/7 support, guest messaging, and PMS integration. No surprise fees. No Reseller. No downtime. Just simplicity.
LET’S START KICKING THE TIRES