A fully managed cloud-based PBX built for hotel operations.
Replacing a PBX isn’t about moving phones to the cloud.
It’s about reducing operational risk, vendor sprawl, and ongoing support headaches.
That’s where cloud communication services differ.
Traditional PBX (On-Prem or “Hosted”)
❌ Hardware owned and maintained by the hotel
❌ Multiple vendors involved
❌ Inconsistent upgrade and support timelines
❌ IT-heavy troubleshooting
❌ Systems age quickly
Modern Cloud Communication Services
✅ Fully managed by one provider
✅ Hardware included and supported
✅ Built for hotel workflows
✅ Ongoing upgrades handled for you
✅ One number to call for support
The difference isn’t where the system lives. It’s who manages and supports it.
✔️ Flat monthly pricing
No hardware or license fees. No surprise renewals.
✔️ Faster installs with minimal downtime
Cutovers are planned around hotel operations so the front desk never misses a call.
✔️ PMS integration included
Caller ID, room status, wake-up calls, and front-desk workflows — without integration fees.
✔️ Keep your phones (or use ours)
Reuse compatible devices or let us provide hotel-ready hardware.
✔️ 24/7 U.S.-based support & staff training
Hospitality specialists —not a generic call center.
✔️ No IT team required
We manage the system and services end-to-end.
We own and manage everything (carrier services, hardware, setup, installs, and ongoing support), you get a modern system without operational complexity.
Here’s the truth: Many hosted PBX platforms were designed for offices first— then adapted for hospitality.
Not us. Think Simplicity delivers a hotel-specific cloud PBX service for U.S. hotels:
• One provider owning the service end-to-end
• Built for hotel-specific workflows
• Direct PMS connectivity
• On‑site coordination and white‑glove installs
• Hospitality-trained support that stays after install
A simpler, more reliable operational experience.
Upgrading a hotel PBX isn’t just a hardware or software decision.
It’s an operational decision that shapes the next several years of your hotel.
Think Simplicity has specialized in cloud-based hotel communication since 2008. Long before cloud PBX became mainstream.
We’re built to guide hotels through:
✔️ Replacing legacy PBX systems
✔️ Training staff across shifts and turnover
✔️ Maintaining long-term system reliability
✔️ Upgrading without disruption to guest experience
When guest experience matters, you want a partner who has your back—day and night.
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
No rip‑and‑replace chaos.
No guessing games.
Switch without downtime — and without surprises.
1. Tell us about your hotel
We review your current setup and operational needs.
2. We handle the transition
We configure, test, and plan the cutover around your operations.
3. Your hotel runs on one unified service
We train your staff and support with your team long after launch.
If you’re comparing options, the next step isn’t commitment — it’s getting real answers.
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