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No extra vendors. No tech headaches. Just one fully managed hotel communication service.
We cover everything—phones, SMS, staff chat—with one flat monthly rate, backed by real support you can trust.
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When Think Simplicity connects with Cloudbeds, your entire communication setup syncs: lines, phones, wake-up calls, guest texts, team chat, and more. No extra apps. No extra steps. Just faster workflows and fewer mistakes.
Everything works together seamlessly, just like it should.
Check-In
Checking a guest into Cloudbeds will active the phone in the room, set the guest name for caller ID and prepare the voicemail box
Check-Out
When the guest is checked out, the room phone gets deactivated, caller ID name is reset and voicemail box is cleared out
Guest Name
When the guest name record has changed in the PMS system, the telephone Caller ID will also change
Do Not Disturb
Do Not Disturb can be set from the phone, SimplyVX Management Interface (SMI) or CloudBeds
Housekeeping / Maid Status Codes
Housekeeping staff can go into a room and press a feature code on the phone that will set the status of the room to clean / dirty in the CloudBeds system
Calling Account Charges Posted to Folio
When guest make calls using the hotel room phone, a charge will be calculated based on the hotels desired charges and then posted to the guests folio to be added to the final amount upon check-out.
Guest and Reservation Records
Guest records and reservation records being imported into SimplyVX Management Interface (SMI) allows the hotel to create contact lists based on several criteria which can be used for mass SMS texts, as an example. As more features are implemented in the SimplyVX product, the guest / reservation records will be a central to the communications strategy with the hotel guest, present, past and future
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From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
Everything you need to know before upgrading from
your legacy PBX.
Will this do everything my current PBX system does?
Yes! And more.
How can you promise this is the only phone system I’ll ever need?
Our free lifetime upgrades mean that your Think Simplicity services will adapt to support future communication needs. If holograms become the norm, your system will handle it.
How long does the implementation process take?
2–3 days on average.
How does your communication system help with safety and security?
We’ll discuss potential scenarios and implement the solutions that make the most sense. We can set up hotlines or send out alerts to guests, for example.
Do you go through any third parties for your system?
Nope! We developed our phone system, and we install our phone system.
Can you integrate with my property management system?
Sure can!
Does your system work with analog guest room phones?
Yes. It works with both analog and IP telephones.
Do I have to replace my guest room phones?
No. Neither the guest room nor your public space telephones have to be replaced, but you will get new administrative telephones (which are included in the price).
Will switching to a cloud-based system save us money?
Yes! Hotels that switch to Think Simplicity typically see a reduction of ~20% in their monthly communication expenses. Our cloud-based service eliminates costly PBX maintenance, expensive on-site technicians, and long-distance call charges.
What's included in the monthly cost?
In addition to phone system service, your monthly cost includes our hospitality suite: call accounting, voicemail, hold music, auto-attendant, wake-up calls, PMS integration, all software / firmware updates, 24 / 7 remote technical support and unlimited calling within the US / Canada. Read our guide on hotel phone system costs in 2025.
When Things Go Wrong, We Know What to Do.