Cloudbeds +
Think Simplicity

Cloudbeds handles your PMS. We handle your phone service.
No extra vendors. No BS.

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Integration Features

When SimplyVX is integrated with CloudBeds, a hotel can take advantage of many features / functionality to help in the day to day operation of the hotel. The functionality available once integrated are:

Check-In

Checking a guest into CloudBeds will active the phone in the room, set the guest name for caller ID and prepare the voicemail box

Check-Out

When the guest is checked out, the room phone gets deactivated, caller ID name is reset and voicemail box is cleared out

Guest Name

When the guest name record has changed in the PMS system, the telephone Caller ID will also change

Do Not Disturb

Do Not Disturb can be set from the phone, SimplyVX Management Interface (SMI) or CloudBeds

Housekeeping / Maid Status Codes

Housekeeping staff can go into a room and press a feature code on the phone that will set the status of the room to clean / dirty in the CloudBeds system

Calling Account Charges Posted to Folio

When guest make calls using the hotel room phone, a charge will be calculated based on the hotels desired charges and then posted to the guests folio to be added to the final amount upon check-out.

Guest and Reservation Records

Guest records and reservation records being imported into SimplyVX Management Interface (SMI) allows the hotel to create contact lists based on several criteria which can be used for mass SMS texts, as an example. As more features are implemented in the SimplyVX product, the guest / reservation records will be a central to the communications strategy with the hotel guest, present, past and future

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Real Results from Cloudbeds Hotels

Bay View Collection case study thumbnail showing a waterfront hotel property and headline “Bay View Collection Modernizes Hotel Comms & Cuts Costs.” Think Simplicity case study preview.

Too many vendors. Too many gaps.

See how Bay View Collection, a Cloudbeds property group, streamlined communication and reduced support issues across all their sites.
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‍Read the full case study here.

Trusted by Hotels Nationwide—See Why
They Choose Think Simplicity

I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!

Abdul Husein, Director of IT

Radisson Blu Aqua, IL

I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.

TJ Wallace, Regional Controller

Radisson, UT

Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.

Alissa Kujawski, General Manager

Country Inn & Suites by Radisson, PA

The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry

Melissa Robinson, General Manager

Hampton Inn Deerfield Beach, FL

Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!

Jon Schorr, General Manager

Hilton Garden Inn New York, NY

I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.

Katie Myers, Reservations Manager

The Red Lion Inn Stockbridge, MA

Cloudbeds + Think Simplicity