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Why a Hotel Cloud Communication System Should Be Your Next Priority

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As featured in Hotel Online— Guest Blog by Think Simplicity Co-Founder Joseph DeCiantis.

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Outdated phone systems aren’t just frustrating—they’re costing hotels time, money, and guest trust. In this expert guest post for Hotel Online, our co-founder Joe breaks down why cloud-first hotel communication systems are no longer a “nice to have”—they’re essential.

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You’ll learn how a modern hotel phone system can:

• Eliminate hidden PBX costs (hardware, licensing, and vendor fees)
• Simplify shift handoffs and team coordination
• Cut down on maintenance and outdated equipment
• Improve reliability across guest and staff communication
• Future-proof your operations ahead of 2025 regulations

What Makes a Cloud Communication System Different?

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Many hotel systems still rely on legacy PBX setups or “hosted” solutions that only shift the problems offsite. But a true cloud-based system is built for today’s needs—with flexible infrastructure, fewer vendors, and real-time tools like guest messaging, team chat, and call routing built right in.

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Cloud-based PBX isn’t just tech—it’s a smarter, simpler way to run your hotel.

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Curious about the difference? Here’s how cloud PBX compares to hosted PBX—plus the hidden costs hotels often miss.

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Why It Matters in 2025 (and Beyond)

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With new FCC STIR/SHAKEN requirements, rising costs, and increasing guest expectations, your phone system can no longer be an afterthought. Hotels that modernize now are seeing:

• Stronger staff performance
• Lower vendor fatigue
• Fewer dropped calls and miscommunications
• Higher guest satisfaction scores

Want a deeper look at what it actually costs to switch? This cost breakdown shows what hotels are really paying—and what to avoid.

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Read the full Hotel Online article here.

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Or book a no-pressure call with Joe to talk about what cloud-based communication could look like at your property.

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