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Your current system wasn’t built for modern hotel operations.
We unify your calls, messaging, and support under one hotel-first service—built to simplify and backed by real humans who actually understand hospitality.
Your current system wasn’t built for modern hotel operations.
We unify your calls, messaging, and support under one hotel-first service—built to simplify and backed by real humans who actually understand hospitality.
It’s not just frustrating — it slows down your entire operation.
Most hotels don’t realize how much time, labor, and guest satisfaction they lose to communication chaos.
Hotel communication shouldn’t feel this complicated.
Since 2008, we’ve helped hotels replace PBX systems with one accountable partner.
We specialize exclusively in hotel communication — and we built the service end-to-end.
We learn what you’re unique property needs are - no pressure.
Everything is done for you, with no downtime and no vendor confusion.
Fewer headaches. One partner you can rely on.
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
Everything you need to know before upgrading from
your legacy PBX.
Yes! And more.
Our free lifetime upgrades mean that your Think Simplicity services will adapt to support future communication needs. If holograms become the norm, your system will handle it.
2–3 days on average.
We’ll discuss potential scenarios and implement the solutions that make the most sense. We can set up hotlines or send out alerts to guests, for example.
Nope! We developed our phone system, and we install our phone system.
Sure can!
Yes. It works with both analog and IP telephones.
No. Neither the guest room nor your public space telephones have to be replaced, but you will get new administrative telephones (which are included in the price).
Yes! Hotels that switch to Think Simplicity typically see a reduction of ~20% in their monthly communication expenses. Our cloud-based service eliminates costly PBX maintenance, expensive on-site technicians, and long-distance call charges.
In addition to phone system service, your monthly cost includes our hospitality suite: call accounting, voicemail, hold music, auto-attendant, wake-up calls, PMS integration, all software / firmware updates, 24 / 7 remote technical support and unlimited calling within the US / Canada. Read our guide on hotel phone system costs in 2025.