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Protect your staff. Reduce interruptions. Take back control.
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Spam calls have become so common that some hotels have stopped answering their phones altogether. That creates new problems:
⦿ Guests struggle to reach the front desk
⦿ Staff waste time determining which calls are legitimate
⦿ Important calls get missed
Every interruption pulls your team away from your guests. Call Blocking now lets your hotel block unwanted numbers instantly—without waiting on your carrier. The result: smoother front desk operations and fewer interruptions.
Want even more protection? Community Call Blocking lets participating hotels benefit from known spam numbers already identified across the Think Simplicity network. Helping stop unwanted callers before they become your problem.
When unwanted calls become a recurring problem, waiting days for your carrier to respond only creates more friction.
With Think Simplicity’s Call Blocking, authorized staff can block unwanted numbers directly from the SMI management portal—in seconds.
✔ Enter blocked number
✔ Submit
✔ You’re done
No support tickets. No waiting.
See If Call Blocking Fits Your Hotel
Call Blocking is now available as part of Think Simplicity's hotel communication services.
Talk with our hotel specialist to see how it could work with your setup.
Spam callers don’t target just one hotel.
They target thousands. Yet most call blocking systems only protect one property.
Community Call Blocking changes that. Imagine blocking a spam caller before they ever call your hotel.
When one participating hotel identifies a spam caller, that number can help protect every participating hotel in the Think Simplicity network—stopping known spam before it ever reaches your front desk.
Benefit from spam numbers already identified by participating Think Simplicity hotels.
Stop building your block list one unwanted call at a time.
Reduce repeat spam calls before they reach your front desk.
Set your confidence threshold and let the system do the work.
Every participating hotel helps strengthen protection across the network.
At the 2026 Choice Convention, one request came up again and again:
“Can your system block spam calls?”
Spam and robocalls have become so frequent that some front desk teams are choosing not to answer the phone at all. Existing call blocking options rely on carriers or third-party filters, which can be slow to respond and may mistakenly block legitimate calls.
So we built a simpler way specifically for hotel operations.
Call Blocking is now built directly into the SMI portal, giving authorized staff the ability to block unwanted callers in seconds.
Ready to Reduce Spam Calls?
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
