.png){kind=small}
When technology doesn’t work properly, your staff ends up filling the gaps.
The right hotel technology should make those connections easier.
Not create more work for your team.
From hotel phone service and guest communication to PMS connectivity and everyday operational tools, we’ve been helping hotels simplify the technology they rely on since 2008.
• PBX
• Telephone Numbers
• Local and LD Calling
• Caller ID and e911
• Call Failover
• Call Blocking
Products:
SimplyVX vPBX
SimplyVX Voice
SimplyAI
• One-to-one staff chat
• Group Chat
• Guest SMS
• Group SMS
• Wake-up Calling
Products:
SimplyChat
SimplyChat Plus
Simply Notify
SimplyWake
SimplyAI
• Cloud PMS interfacing
• On-site PMS interfacing
• Call accounting
• Guest folio management
Products:
SimplyConnect
PMS Link
SimplyRate
SimplyGuest
• Valet SMS notifications
• Staff electronic bulletein board
• Electronic documents
• AI powered knowledge base
Products:
SimplyPark
SimplyAnnounce
SimplyForm
SimplyAI
Most installations take 2–3 days and are handled directly by the Think Simplicity team. No subcontractors.
Keep compatible equipment, even guest room phones, in place while replacing an aging PBX, changing carrier service, or adding new capabilities.
Connect your hotel communications with your PMS to support everyday tasks like: updating room status with housekeeping codes, supporting check-in and check-out functions.
We integrate your hotel PMS platforms, such as Cloudbeds, Oracle OPERA, Choice Advantage, SkyTouch, Mews, HotelKey, Maestro, Lightspeed, Skyware, PEP, and OnQ.
.avif)
Since 2008, Think Simplicity has worked with hotels of different sizes, brands, and technology environments to solve communication and technology challenges while keeping their properties running.
The hotel replaced a 15+ year-old Mitel system across hundreds of extensions while continuing to serve guests.
See the Crowne Plaza case study →
Bay View Collection simplified communications and replaced an unreliable Mitel setup that lacked basic capabilities like caller ID.
See the Bay View Collection case study →
After implementing Think Simplicity ownership expanded the our services across its three sister properties.
Watch the story →
.avif)
Every hotel works differently.
We’ll help you find the right technology to remove friction from the way your hotel works.
Every hotel works differently.
We’ll help you find the right technology to remove friction from the way your hotel works.
Think Simplicity provides technology for hotel communications, PMS connectivity, guest and staff messaging, wake-up calling, call accounting, valet communication, carrier services, and other everyday hotel needs.
Hotels use technology for property management, phone service, guest and staff communication, reservations, payments, room operations, and other daily workflows. Think Simplicity focuses on hotel communications, PMS connectivity, messaging, carrier services, and operational tools.
Hotels should consider whether the technology works with their existing systems, supports hotel-specific workflows, can be implemented without unnecessary disruption, and comes with clear ongoing support. Compatibility with the property’s PMS, phones, and other existing technology should also be considered.
Think Simplicity works with most hotel PMS platforms, including Cloudbeds, Oracle OPERA, Choice Advantage, SkyTouch, Mews, HotelKey, Maestro, Lightspeed, Skyware, PEP, and OnQ. Depending on the property, integrations can be cloud-to-cloud or use an on-site PMS interface.
Yes. Think Simplicity can replace aging and legacy hotel PBX systems with a cloud-based communication service while keeping compatible phones and equipment in place when appropriate.
Not necessarily. If your existing guest room and administrative phones are compatible and still meet your needs, they can remain in place.
Most Think Simplicity hotel installations take 2–3 days. Equipment is pre-programmed before arriving at the property, and cutover is planned around hotel activity to minimize disruption.
Yes. Think Simplicity can provide carrier services including telephone numbers, long-distance calling, toll-free numbers, caller ID, e911, call failover, and instant call blocking.
Think Simplicity offers flexible support options based on your hotel’s needs, including 8x5 or 24/7 support. Support is available by telephone, email, and online, with 24/7 telephone assistance included with the 24/7 support option.
In addition to phone system service, your monthly cost includes our hospitality suite: call accounting, voicemail, hold music, auto-attendant, wake-up calls, PMS integration, all software / firmware updates, 24 / 7 remote technical support and unlimited calling within the US / Canada. Read hotel phone system costs in 2025.
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
★★★★★ 4.9 on G2 | Read our reviews on G2 →
Source: G2.com, Inc.
