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No more tech headaches or juggling multiple vendors. We work with most PMS platforms like Fosse, Cloudbeds, Opera, ChoiceAdvantage SkyTouch and more—so your hotel's calls, guest info, and messages all stay in sync without extra fees or headaches.
No extra vendors. No integration fees. Just one smooth system.
Stop losing time to disconnected tools and guest miscommunication. Whether it’s Maestro, OnQ, PEP, or something else—you name it, we’ve probably already have an integration for it.
Still BORING but no more juggling vendors or tools...
Unlimited (US/Canada)
Pay-as-you-go with wholesale rates
Or get new ones, no problem
Built-in texting via your hotel’s main number (add-on).
Keep your existing number—we’ll bring it with you
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Yup…still boring. But you’ll be glad we're there when you need us.
You’re not just a number.
(but yeah… we’ll still ask for it 😂 )
We install and support everything, so when you call, we know what’s going on.
Eh not too boring...but still BORING.
We don’t just ship boxes—we show up. That’s real service.
From local independents to global brands, hotels rely on Think Simplicity
to keep communication clear, secure, and dependable — day and night.
I came to the Radisson Blu Aqua Chicago two and a half years ago and from that time I cannot recall having any major issues with Think Simplicity phone service. Their support is responsive and very personable and instill the values we strive for at Choice Hotels....oh and their support rocks!
Abdul Husein, Director of IT
Radisson Blu Aqua, IL
I expected switching from a 40+ year-old PBX system to VoIP to be daunting—but Think Simplicity made it smooth. Everything was pre-programmed and ready to plug in. Their team was quick to resolve a cabling issue, and their responsiveness stood out from start to finish.
TJ Wallace, Regional Controller
Radisson, UT
Partnering with Think Simplicity transformed how we communicate with guests and staff. Their support team is responsive, knowledgeable, and always ready to help. I appreciate how well they understand our specific hotel—it makes all the difference.
Alissa Kujawski, General Manager
Country Inn & Suites by Radisson, PA
The Wi-Fi went down, and the Think Simplicity Support Team got a ticket opened with [our provider] and the problem fixed within an hour when our Wi-Fi provider had supposedly been working on it for almost a full day .... They are the best phone company I’ve worked with in my 11 years in the industry
Melissa Robinson, General Manager
Hampton Inn Deerfield Beach, FL
Being in Midtown Manhattan, my guests will not accept outages of any sort .... The level of customer service and knowledge of my hotel’s needs really make working with the Think Simplicity team a no-brainer and gives me one less thing to worry about!
Jon Schorr, General Manager
Hilton Garden Inn New York, NY
I’m impressed with the level of service from Think Simplicity. When we’ve needed support, from re-programing an extension to learning how to install new phones in our 125-room hotel, they’ve been prompt and proactive.
Katie Myers, Reservations Manager
The Red Lion Inn Stockbridge, MA
Everything you need to know before upgrading from
your legacy PBX.
Yes! And more.
Our free lifetime upgrades mean that your Think Simplicity services will adapt to support future communication needs. If holograms become the norm, your system will handle it.
2–3 days on average.
We’ll discuss potential scenarios and implement the solutions that make the most sense. We can set up hotlines or send out alerts to guests, for example.
Nope! We developed our phone system, and we install our phone system.
Sure can!
Yes. It works with both analog and IP telephones.
No. Neither the guest room nor your public space telephones have to be replaced, but you will get new administrative telephones (which are included in the price).
Yes! Hotels that switch to Think Simplicity typically see a reduction of ~20% in their monthly communication expenses. Our cloud-based service eliminates costly PBX maintenance, expensive on-site technicians, and long-distance call charges.
In addition to phone system service, your monthly cost includes our hospitality suite: call accounting, voicemail, hold music, auto-attendant, wake-up calls, PMS integration, all software / firmware updates, 24 / 7 remote technical support and unlimited calling within the US / Canada. Read our guide on hotel phone system costs in 2025.
The hotel phone service your team already understands
Your phone system should work reliably, clearly, and without constant adjustments.
Replace your legacy PBX systems with a fully managed cloud phone service that delivers clear calls, dependable caller ID, detailed call history, and front-desk workflows built for hospitality.
No apps to manage. No workarounds. Just phones that work — every shift, every day.
Protect your hotel’s identity — not just your network
Modern hotel communication isn’t just about uptime. It’s about trust. Think Simplicity helps hotels protect their identity by owning and managing phone numbers, call routing, and the full communication path — reducing spoofing risk, third-party exposure, and operational liability.
As regulations tighten and guest trust matters more than ever, we help hotels stay in control of who’s calling, texting, and representing their brand.
Modern guest messaging — without adding complexity
Hotels shouldn’t have to juggle multiple tools to deliver guest communication.
Think Simplicity brings SMS, chat, and optional AI workflows into the same system that powers your phones — so staff can communicate clearly with guests without switching platforms or managing disconnected tools.
Everything stays under your hotel’s identity, policies, and control.
Built to connect — even when others can’t.
Hotels rely on more than just one system.
Think Simplicity integrates directly with leading PMS platforms and can connect with other hotel systems — even when no native integration exists. Because we control the communication layer, we can adapt around your operation.
One service. Fewer vendors. Less friction.
Real hotel support — before, during, and long after install
Switching systems shouldn’t disrupt your guests or your team.Think Simplicity handles installation planning, on-site coordination, staff training, and long-term support — all backed by U.S.-based hospitality specialists who know hotel operations.
We own the hardware.
We manage the system.
We stay with you after launch.
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Phones and lines — without forced replacements
Keep your existing guest room phones where possible. Get new admin phones where it helps.
We manage the lines, numbers, and routing so everything works as one system —without disruption.
No surprise hardware decisions.
Just phones that work — with one provider responsible for all of it.
